Honeywell has made Service Made Simple even better. This Premium service program now covers even more scanning and mobility products and now provides quicker repair times for hand held and hands free scanners! Purchase a contract with your product or within 30 days of receipt of product to benefit from the following:
3 year or 5 year program
1 business day turnaround at Honeywell depot on hand-held, hands-free and bi-optic products
3 business day turnaround at Honeywell depot on mobility products
Full Comprehensive Coverage for normal wear & tear and accidental breakage
Engineering changes & firmware upgrades included at no extra cost
Collection and return freight paid for by Honeywell
Total peace of mind for the cost of a few pennies a week!
Features
Full Comprehensive Coverage: Devices covered for
normal wear and tear or accidental breakage
Three or Five-Year Programs: Devices with a three-year
warranty begin with a three-year Service Made Simple
package, and those with a Five-year warranty begin with a
Five-year package
Three-Day Turnaround Promise: Devices received will
be serviced in three days and shipped back via overnight
delivery
Value-Add Maintenance Included: Devices will receive
any pending engineering changes such as firmware
upgrades during the repair process at no cost
Features
Service
Made
Simple
Standard or Extended Warranty
Out-of-Scope,
Non-Warranty,
Non-Contract
Turnaround time
3 days
10 days*
15 days*
Comprehensive coverage
X
Repair by Honeywell technicians
X
X
X
Repair of manufacturing defect
X
X
X
Repaired to original factory specifications
X
X
X
Includes all parts and labor cost for covered repairs
X
X
Proactive upgrade of hardware engineering fixes on devices being serviced
X
X
Latest firmware upgrades loaded
X
X
Reload of customer software and configurations
+
Custom configuration of Honeywell software loaded
+
+
+
Service report with repaired products
X
X
X
Return shipping paid by Honeywell
X
X
* turnaround time is an average, not guaranteed.
+ option available for 100 or more units. Requires an additional fee.
Partnumbers
Product
Warranty
Partnumber
Dolphin 6000
3 years
HHP-SVC6000SMS3
5 years
HHP-SVC6100SMS3
Dolphin 6100
3 years
HHP-SVC6100SMS3
5 years
HHP-SVC6100SMS5
Dolphin 6500
3 years
HHP-SVC6500SMS3
5 years
HHP-SVC6500SMS5
Dolphin 7600
3 years
HHP-SVC7600SMS3
5 years
HHP-SVC7600SMS5
Dolphin 7800
3 years
HHP-SVC7800SMS3
5 years
HHP-SVC7800SMS5
Dolphin 9700
3 years
HHP-SVC9700SMS3
5 years
HHP-SVC9700SMS5
Dolphin 9900
3 years
HHP-SVC9900SMS3
5 years
HHP-SVC9900SMS5
Dolphin 99EX
3 years
HHP-SVC99EXSMS3
5 years
HHP-SVC99EXSMS5
Also available for scanning.
Factory/Extended Warranty
For customers who are only interested in factory warranty extensions it is possible to purchase additional warranty in yearly increments up to a total of five years. This service is available up to 30 days after the expiry of the standard warranty and provides the following benefits:
Guaranteed 10 business day turnaround at Honeywell depot
Covers manufacturing and parts defects
Return shipping paid by Honeywell
Service report with repair
Non-Warranty/ Non-Contract
Honeywell also offers fixed prices on repairs with the following features:
10-15 business day turnaround at Honeywell depot (not guaranteed)
Flat rate repair charges apply to all repairs
PO requested upfront for full flat rate before any repair performed
